Hospitality 101

Hospitality 101 with PACA President, Fran Nachman Our PACA President, Fran Nachman, was recently invited to speak to The Community College of Philadelphia’s Hospitality 101 class. A seasoned veteran in the hospitality profession, Fran is always quick to share her knowledge of our city as well as the concierge field. As President of our organization, she knows that our Mission is to encourage friendship, communication and integrity throughout the Philadelphia region and to promote, foster and enhance the skills and professionalism of all concierges. With that in mind, here are her tips for aspiring concierge.