Rio Les Clefs d’Or Congress

Rio Baby! A dramatic start to an amazing week in one of the world’s most beautiful cities I recently returned home from the Les Clefs d’Or Pan American Congress in Rio de Janeiro. Originally scheduled for 2020, this was our first in-person meeting in over three years. Over 150 hotel concierges attended, from the US, […]

The PACA Welcomes New President: Eugenio Martinez!

Eugenio Martinez currently serves as the Lead Concierge for the Residences at the Ritz-Carlton in Philadelphia, PA. He has been with the company since November of 2008 where he started as a Concierge. Through his hard work and dedication, Eugenio has earned numerous awards over the years. In addition to Lead Concierge, Eugene works as […]

Hospitality 101

Hospitality 101 with PACA President, Fran Nachman Our PACA President, Fran Nachman, was recently invited to speak to The Community College of Philadelphia’s Hospitality 101 class. A seasoned veteran in the hospitality profession, Fran is always quick to share her knowledge of our city as well as the concierge field. As President of our organization, […]