Meet The Board
Since 2007, Fran has been able to fulfill her dream as Lead Concierge at the Sonesta
Philadelphia Rittenhouse Square, and as a proud member of Les Clefs d’Or USA. She has served
on the Board of Directors of the Philadelphia Area Concierge Association as President,
Treasurer and Philanthropic Director. Since 2017, she has served as the Director of Events. In
2012, Fran was awarded Where Magazine’s Key to the City, as the top hospitality professional in
Philadelphia. Having traveled the world, she loves returning to her hometown of Philadelphia
where there are always new restaurants, bars, and venues to discover and share with visitors to
the city.
Kerri Upton has spent her entire career at Four Seasons Hotel Philadelphia, having joined
them in 2002. She’s held several positions throughout her time there and is most proud of her
10+ years as Concierge with 5 of them having been a member of Les Clefs d’Or USA. Her
attention to detail and sheer passion for luxury hospitality are why she continues to be an
important part of the association.
Maria Sawyer began her hospitality career at the Independence Visitor Center in
2015, where she developed a passion for creating memorable guest experiences
and showcasing the best of Philadelphia. She later pursued her true calling as a
luxury hotel concierge, first at the Rittenhouse Hotel, and since 2020, at Four
Seasons Hotel Philadelphia at Comcast Center, where she currently serves as Lead
Concierge.
In 2026, Maria achieved a significant professional milestone when she was inducted
into Les Clefs d’Or, the prestigious international association of hotel concierges,
recognizing her commitment to excellence in hospitality and guest service.
A proud advocate for Philadelphia’s tourism and hospitality community, Maria will
serve the board of the Philadelphia Area Concierge Association as their Social
Media Coordinator, where she helps promote our local partners, events and industry
initiatives while strengthening connections throughout the region.
