The Philadelphia Area Concierge Association (PACA), a premier hospitality industry organization for professional concierges throughout the region, is proud to announce the winners of its 2nd Annual Best for Our Guests awards, honoring those restaurants, services, retailers, tour companies and attractions which have provided the utmost in customer services and unparalleled experiences for the guests, residents and tenants that the concierges assist every day.

Each Best for Our Guests award winner was announced at a special ceremony held on Tuesday, August 8 at the Ritz Residences.

2017 Winners

Fine Dining – Volvér
Casual Dining – Gran Caffe L’Aquila
New Restaurant – Harp & Crown
Retailer – Macy’s
Cultural Institution – The Barnes Foundation
Tourist Destination – One Liberty Observation Deck
Theater – Walnut Street Theatre
Music Venue – Academy of Music
Tours/Transportation Company – Philadelphia Trolley Works
Family-Friendly Venue – Penn’s Landing

Nomination Criteria – All selections were made by Philadelphia Area Concierge Association members. Nominees were voted upon based on the overall positive commentary provided by the concierges’ guests, tenants and residents throughout the year.

Congratulations to our 2017 winners!

In the fall of 2017, Mural Arts Philadelphia will work with curators Paul Farber and Ken Lum, along with 21 emerging and world-renowned artists, to bring a series of temporary public artworks to Philadelphia for Monument Lab. Monument Lab will use art to activate public space, to offer justice to underrepresented voices, and to unearth a deeper and more inclusive understanding of Philadelphia’s history, identity, and values.

The PACA is excited about this project and has recently backed @monument_lab on Kickstarter. We can’t wait to see how this project shapes up.

Learn more about this @muralarts project & support public art in #Phillyhttp://kck.st/2plqbU2

Eugenio Martinez currently serves as the Lead Concierge for the Residences at the Ritz-Carlton in Philadelphia, PA. He has been with the company since November of 2008 where he started as a Concierge. Through his hard work and dedication, Eugenio has earned numerous awards over the years. In addition to Lead Concierge, Eugene works as a Learning Coach to train new hires as well as existing staff.

Eugenio’s goal as PACA President is to bring more recognition to the association, increase membership and to ensure that all hospitality needs are continuously met.

When Eugenio is not working, he enjoys traveling and Salsa dancing.

PHILADELPHIA (August 9, 2016) — The Philadelphia Area Concierge Association (PACA), which is the premier hospitality industry organization for professional concierges throughout the region, is proud to announce the winners of its 2016 The Best for Our Guests awards, honoring those restaurants, services, retailers, tour companies and attractions which have provided the utmost in customer services and unparalleled experiences for the tens of thousands of guests, residents and tenants that the concierges assist with recommendations, on a yearly basis.

Each Best for Our Guests award winner was announced at a special ceremony held on Tuesday, August 9 at the Independence Visitor Center.

2016 Winners

Fine Dining – Talula’s Garden
Casual Dining – Gran Caffe L’Aquila
New Restaurant – Double Knot
Retailer – Century 21
Cultural Institution – Philadelphia Museum of Art
Tourist Destination – Independence Hall
Theater – Walnut Street Theatre
Music Venue – The Mann Center for the Performing Arts
Tours/Transportation Company –  Philadelphia Trolley Works/Big Bus Company
Family-Friendly Venue – Franklin Square 

Nomination Criteria – All selections were made by Philadelphia Area Concierge Association members. Nominees were voted upon based on the overall positive commentary provided by the concierges’ guests, tenants and residents throughout the year.

Congratulations to our 2016 winners!

Our PACA President, Fran Nachman, recently traveled to Dubai for the UICH Les Clefs d’Or World Congress meeting. As a member of the Clefs d’Or, Fran brings a wealth of knowledge to our organization and is always on the lookout for opportunities to better her knowledge of the hospitality profession.

Fran attended her first national congress in Chicago, followed by Dallas in 2014 for the Leadership Conference. Traveling to an exotic location like Dubai was an exciting way for her to experience her first international congress.

While in Dubai, Fran focused on networking learning new skills from both the speakers as well as from the finest concierge in the world. As the Lead Concierge at the Sonesta Hotel and President of the Philadelphia Area Concierge Association, Fran strives to provide the highest level of service to guests (and our city).

Fran takes a well deserved walk on the Red Carpet:

The concierge take a break from the action with a group photo: